Privacy Policy

1 Data We Collect

1.1 Information You Provide Directly

When you register for an account, interact with 7c77bd's customer support, or complete any form on the platform, you provide us with personal data directly. The categories of personal data collected at the point of registration and during ongoing account use include:

• Identity Data: Full legal name, date of birth, gender, and national identity number (NID) or passport number where required for KYC verification.
• Contact Data: Residential address (including city, district, and postal code), primary email address, and active mobile phone number registered in Bangladesh.
• Financial Data: Mobile financial service account references (bKash, Nagad, Rocket, Upay), bank account identifiers, Visa/Mastercard details where applicable, deposit history, withdrawal history, and transaction records denominated in Bangladeshi Taka (BDT).
• Account Credentials: Username and encrypted password (passwords are stored as one-way cryptographic hashes and are never stored or transmitted in plain text).
• Communications Data: Records of any correspondence with 7c77bd support staff, including live chat transcripts, email exchanges, and support ticket content.
• Responsible Gaming Data: Self-exclusion requests, deposit limit preferences, cooling-off period activations, and any problem gambling disclosures made voluntarily to 7c77bd support.

1.2 Information Collected Automatically

In addition to information you provide directly, 7c77bd automatically collects certain technical and behavioural data when you access and use the platform:

1.3 Information from Third Parties

7c77bd may receive personal data about you from third-party sources in limited circumstances, including identity verification services used during the KYC process, payment processors confirming transaction authenticity, and fraud prevention databases used to protect the integrity of the platform. Any data received from third parties is handled in accordance with this Policy and is used solely for the stated purpose of that collection.

2 How We Use Your Data

2.1 Lawful Bases for Processing

7c77bd processes your personal data only where a lawful basis exists for doing so. The primary lawful bases relied upon are: (a) contract performance — processing necessary to provide the betting and casino services you have registered to use; (b) legal obligation — processing required to comply with anti-money-laundering (AML), KYC, and other applicable regulatory requirements; (c) legitimate interests — processing for fraud prevention, platform security, and platform improvement where these interests are not overridden by your privacy rights; and (d) consent — for marketing communications and non-essential cookies, where your explicit consent has been obtained.

2.2 Specific Purposes of Use

• Account Management: Creating and maintaining your 7c77bd player account, verifying your identity, and managing your login credentials.
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; maintaining accurate BDT balance records; and issuing transaction confirmations.
• Regulatory Compliance: Fulfilling Know Your Customer (KYC), Anti-Money Laundering (AML), and age verification obligations in accordance with applicable standards.
• Customer Support: Responding to your enquiries, resolving account disputes, investigating complaints, and providing technical assistance via live chat, email, and other support channels.
• Platform Personalisation: Tailoring your in-platform experience based on your game preferences, betting history, and usage patterns to surface relevant content and promotions.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, bonus abuse, multiple-account creation, and other activities that violate our Terms & Conditions.
• Responsible Gaming: Monitoring usage patterns that may indicate problem gambling behaviour; applying self-exclusion and deposit limit settings; and contacting players who have opted into responsible gaming communications.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates via email or in-platform notification — only where you have consented to receive such communications and have not subsequently withdrawn that consent.
• Analytics & Platform Improvement: Analysing aggregated, anonymised usage data to improve the performance, design, and content of the 7c77bd platform.

3 Cookies & Tracking

3.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device, remember your preferences, maintain your login session, and collect usage analytics. 7c77bd uses cookies exclusively for the operation and improvement of the platform — not for building third-party advertising profiles or tracking you across unrelated websites.

3.2 Types of Cookies Used by 7c77bd

3.3 Managing Cookie Preferences

You may manage non-essential cookie preferences through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling strictly necessary cookies will prevent you from logging into your 7c77bd account and using core platform features. Disabling functional or analytics cookies may affect your personalised experience but will not prevent you from accessing the platform's core betting and casino services.

For detailed instructions on managing cookies in your browser, please refer to the help documentation for your browser of choice (Chrome, Firefox, Safari, Edge, or Opera). 7c77bd does not honour Do Not Track (DNT) browser signals at this time, as no widely accepted standard for DNT compliance has been established.

4 Data Sharing & Third Parties

4.1 Categories of Third Parties

7c77bd shares personal data with third parties only where strictly necessary and only under appropriate contractual safeguards. The categories of third parties with whom data may be shared are as follows:

• Payment Processors: bKash, Nagad, Rocket, Upay, and card network partners (Visa, Mastercard) receive transactional data — including your mobile number or card reference and transaction amount in BDT — solely for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers may receive identity document data (NID, passport) to perform automated identity checks. These providers are contractually prohibited from using this data for any purpose other than verification.
• Game Software Providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate game servers on which your game sessions are hosted. These providers receive a pseudonymous player identifier and bet/win data for game resolution purposes only.
• Analytics Providers: Anonymised, aggregated usage data may be shared with analytics platforms to assist 7c77bd in understanding platform performance. No personally identifiable information is shared with analytics providers.
• Fraud Prevention Services: Where suspicious activity is detected, relevant account data may be cross-referenced with industry fraud prevention databases to protect the integrity of the platform and its players.
• Legal and Regulatory Authorities: 7c77bd will disclose personal data to law enforcement, regulatory bodies, or other governmental authorities where legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of the platform or its players.

4.2 Data Processing Agreements

All third-party service providers who process personal data on behalf of 7c77bd are required to enter into a Data Processing Agreement (DPA) that imposes binding obligations on them regarding data security, confidentiality, and the prohibition of processing data for any purpose beyond the specified service. 7c77bd conducts periodic reviews of its third-party processor arrangements to ensure ongoing compliance.

5 Data Retention

5.1 Retention Principles

7c77bd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulatory obligation. When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule.

5.2 Retention Periods by Data Category

5.3 Account Closure and Data

When you close your 7c77bd account, your active profile is deactivated and you will no longer be able to log in or place bets. However, your personal data is retained for the periods specified above to meet our regulatory, financial, and legal obligations. Following the expiry of all applicable retention periods, your personal data will be permanently deleted or fully anonymised.

6 Your Privacy Rights

As a player on the 7c77bd platform, you hold a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact the 7c77bd Data Protection team via [email protected], clearly stating the right you wish to exercise and providing sufficient information to verify your identity.

7 Data Security

7.1 Technical Security Measures

7c77bd employs a comprehensive range of technical security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS 1.3): All data transmitted between your device and 7c77bd's servers is encrypted using TLS 1.3, the current industry standard, providing 256-bit encryption for all communications.
• Password Hashing: Account passwords are stored exclusively as bcrypt-hashed values. 7c77bd staff cannot view or retrieve plain-text passwords under any circumstances.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable SMS OTP two-factor authentication on their accounts. 2FA is available and free for all registered players at 7c77bd.
• Access Controls: Internal access to personal data is restricted on a strictly need-to-know basis. Staff with access to personal data are bound by confidentiality obligations and undergo regular data protection training.
• Intrusion Detection Systems: 7c77bd operates 24/7 automated intrusion detection and monitoring systems that alert the security team to any unusual access patterns or potential breach attempts in real time.
• Regular Security Audits: The platform undergoes periodic third-party security penetration testing and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.

7.2 Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, 7c77bd will notify all affected account holders within 72 hours of becoming aware of the breach, detailing the nature of the breach, the categories of data involved, the likely consequences, and the steps 7c77bd is taking to address it. If you suspect that your 7c77bd account has been compromised, please contact our support team immediately via live chat or at [email protected].

8 Contact & DPO

8.1 Data Controller

7c77bd operates as the data controller in respect of personal data processed on the platform. As data controller, 7c77bd determines the purposes and means of processing your personal data and is responsible for ensuring that all processing activities comply with applicable data protection obligations.

8.2 Contacting the Data Protection Team

If you have any questions, concerns, or complaints regarding this Privacy Policy, the manner in which your personal data is being processed, or if you wish to exercise any of your privacy rights as described in Section 6, please contact the 7c77bd Data Protection team using the details below. All privacy-related correspondence is handled with strict confidentiality.

• Email: [email protected] (please include "Privacy Request" in the subject line)
• Live Chat: Available 24/7 via the in-platform support widget — Bangladesh Standard Time (UTC+6)
• Response Time: Email enquiries responded to within one business day; data rights requests fulfilled within 30 calendar days

8.3 Policy Updates

7c77bd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. Where material changes are made, registered players will be notified via in-platform notification or the email address associated with their account. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Continued use of the platform following notification of a policy update constitutes your acceptance of the revised terms.

Thank you for taking the time to read the 7c77bd Privacy Policy in full. We are committed to being a transparent and trustworthy platform for all players across Bangladesh. If there is anything in this Policy that is unclear, our support team is available around the clock to assist you.